Operations And Customer Service Assistant

JOIN OUR TEAM!

We are looking for an Operations and Customer Service Assistant with at least one year of experience in similar roles within the tourism industry. The ideal candidate should have a solid mix of operational skills and a strong focus on customer service, ensuring that every interaction reflects our commitment to quality and excellence in all operational aspects.

Key Responsibilities:

- Assisting with reservations and coordinating various tourism services (hotels, transportation, flights, etc.), ensuring itineraries are executed accurately and efficiently.
- Customer service: Engage with potential and existing clients via email, text, and phone calls, providing detailed information about tours and services.
- Assisting with service reconfirmations, managing last-minute changes and ensuring the smooth execution of services.
- Recording and organizing payments for the accounting department, ensuring accuracy in transactions.
- Building long-term relationships with clients, ensuring their needs are proactively and personally addressed.
- Constant follow-up on assigned tasks, checklists, and communications to ensure a seamless experience for clients.
- Managing any changes or modifications in services and keeping clients informed of relevant updates.
- Impeccable written communication: Drafting emails, messages, and other written communications with clarity and professionalism.
- Collaborating with the team to enhance the customer experience and optimize services offered.
- Proactivity: Anticipating client needs and offering personalized, creative travel solutions.

Qualifications:

- Degree in tourism, business administration, or a related field.
- At least 1 to 2 years of experience in similar roles within the tourism industry.
- Advanced level of English, both spoken and written (knowledge of Spanish is a plus).
- Strong organizational skills: ability to manage multiple tasks, prioritize efficiently, and maintain attention to detail.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.
- Positive, proactive attitude with a focus on continuous improvement.
- Passion for travel, especially for South American destinations, is highly desirable.
- Flexibility to take on a variety of tasks based on team needs.
- A strong command of both written and spoken English is essential to carry out the responsibilities of the position

Benefits:

- Competitive salary, based on experience.
- A dynamic, flexible, and collaborative work environment.
- Opportunities for professional growth and ongoing training.
- Statutory benefits in accordance with the law.

Why join us?

If you are a person with excellent organizational and customer service skills, and you have a passion for inbound tourism, this is your chance to grow professionally in a constantly evolving environment.

How to apply?

Send your resume and cover letter to talento(arroba)andeandiscovery.com and don't forget to answer the following question in your cover letter: What is the word that is misspelled in this post?

We look forward to having you on board to continue providing unique experiences to our passengers!