Posiciones Remotas en Atención al Cliente Ventas y Administración Inglés y Francés English / Français

FAVOR NO APLICAR SINO HABLA CON FLUIDEZ INGLÉS O FRANCÉS

Job Description

We are an immigration consulting firm specializing in Canada, and we are hiring Assistants to support our Customer Service, Sales and Operations teams. The role covers administrative support, document management and client management. You will speak and write to clients in Canada every day, so we are looking only for native speakers or candidates with near-native fluency and natural pronunciation in English or French.
Please do not apply if your English or French is not at a native or near-native level (C1?C2).

These are separate positions, each with a different focus. You do not need experience in all three areas.

Responsibilities:
Provide day-to-day administrative support to the Customer Service, Sales and Operations teams.
Answer client calls, emails and messages promptly and professionally.
Give clients updates on the status of their files and explain next steps and requirements.
Follow up with clients and prospective clients so they send pending information, documents and signatures on time.
Request, collect and review client documents, and report errors, discrepancies or missing information immediately.
Organize, update and maintain digital client files.
Help prepare immigration applications, following official instructions and internal procedures.
Prepare and proofread letters, forms, proposals, contracts and other written communications.
Enter and update data accurately in internal systems such as the CRM, spreadsheets and databases.
Schedule appointments, calls and consultations, and keep calendars up to date.
Track deadlines and pending items so files move forward on time.
Escalate complex questions or cases to the right team.
Follow established procedures to meet internal quality standards and external requirements.
Support other administrative tasks as assigned.

Requirements:
Native or near-native fluency (C1?C2) in English or French, spoken and written, with clear and natural pronunciation. Proficiency in both languages is a strong asset.
A completed or nearly completed bachelor?s degree, preferably in Business Administration, Communications, Languages, Marketing, Social Sciences or a related field. Candidates with relevant professional experience are also welcome.
Full-time availability.
A quiet, suitable workspace, free of interruptions and noise, for taking calls.
High-speed internet connection via Ethernet cable (not Wi-Fi).
A computer suitable for remote work.
Tech savvy: comfortable with email, Microsoft Office or Google Workspace, CRM systems and web-based platforms, and quick to learn new software and tools.
Customer service or administrative experience is a plus, but not required.

Working Conditions:
Schedule: 8 hours Monday to Friday,between 7:00 AM and 7:00 PM (Ecuador time)
Work arrangement: Fully remote

Key Competencies:
Customer-oriented, with a positive and professional attitude
Clear and confident communication
Team player
Initiative and proactivity
Excellent time management
Strong attention to detail
Analytical thinking
Tech savvy and adaptable to new digital tools

Important: Only apply if you have native or near-native English or French and are available to work full time. Language level will be assessed during the interview process.